Customer Information

RETURNS/EXCHANGES

PURCHASES AT POP-UP STORES AND EVENT STORES:

Exchange only for items bought at an event pop-up store. Exchanges at an event pop-up store are subject to stock availability and will only be accepted if the item is: 

-unworn and in a perfect re-saleable condition,

-still has the original tags attached,

-has not been made to order,

-has not been personalised or customised either before or after purchase.

Proof of purchase may also be required.

If the event is over, please contact us at kbleisurewear@hotmail.com within 7 days of the event ending. Any exchanges after the event is over are subject to the same conditions as above. It is the customer’s responsibility to return any item for exchange by post at their own expense and also to pay for re-shipping. For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.

 

ONLINE PRE-ORDERED ITEMS EXCHANGE:

Once collected, pre-ordered items can only be exchanged (if you wish to cancel your order, see next section). Exchanges can be made at the pop-up store within 7 days of collecting your order. Any exchange is subject to stock availability and will only be accepted if the item:

-is unworn,

-is in perfect re-saleable condition,

-has not been personalised or customised before collection,

-has the original tags attached.

 Exchange is not allowed on any pre-ordered item that has been personalised or customised after collection. 

For merchandise that has been specifically made to order, any such items that are accepted for exchange are subject to a 20% restocking fee.

If the event is over please contact us at kbleisurewear@hotmail.com within 7 days of collecting your order. Any exchanges after the event is over are subject to the same conditions as above. It is the customer’s responsibility to return any item for exchange by post at their own expense and also to pay for re-shipping. For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.

 

ONLINE PRE-ORDERED ITEMS RETURN:

If you change your mind about a pre-order made online you can cancel your order within 14 days of collecting your order at the pop-up store. Please contact us at kbleisurewear@hotmail.com for a Cancellation Form if you wish to cancel your order. Items covered under this 14 day cooling off period can be returned for a refund provided the item:

-is unworn and in perfect re-saleable condition,

-still has the original tags attached,

-has not been made to order,

-has not been personalised (or customised) prior to, or after collection,

-is returned with 14 days of cancelling your order. 

All items in the order must be returned including any free items received as part of a promotion or offer.

For merchandise that has been specifically made to order, any returns of pre-ordered items accepted for refund are subject to a 20% restocking fee.

Refunds will be processed using the original payment method once we have received the items and may take up to 14 days to process.

If the event is over, it is the customer’s responsibility to return the item by post at their own expense. For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for returned items not received.

 

ONLINE PURCHASES RETURN (POSTAL ORDERS):

If you change your mind about a postal order made online you can cancel your order within 14 days of receiving your order by post. Please contact us at kbleisurewear@hotmail.com for a Cancellation Form if you wish to cancel your order. Items covered under this 14 day cooling off period can be returned for a refund provided the item(s):

-is unworn and in perfect re-saleable condition,

-still has the original tags attached,

-has not been made to order,

-has not been personalised or customised,

-is returned with 14 days of cancelling your order.

All items in the order must be returned including any free items received as part of a promotion or offer.

For merchandise that has been specifically made to order, any returns of items accepted for refund are subject to a 20% restocking fee.

Refunds will be processed using the original payment method once we have received the item(s) and may take up to 14 days to process.

It is the customer’s responsibility to return the item(s) in the cancelled order by post at their own expense. For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for returned items not received.

After the 14 day cooling off period has passed, items purchased online can only be exchanged. This is subject to stock availability.

ONLINE PURCHASES EXCHANGE (POSTAL ORDERS):

Items purchased online can be exchanged however this is subject to stock availability and exchanges will only be accepted if the item(s):

-is unworn and in perfect re-saleable condition,

-still has the original tags attached,

-has not been made to order,

-has not been personalised or customised.

Please contact us at kbleisurewear@hotmail.com within 14 days from the date of your order if you would like to exchange an item.

For merchandise that has been specifically made to order, any such items accepted for exchange are subject to a 20% restocking fee.

It is the customer’s responsibility to return any item for exchange by post at their own expense and also to pay for re-shipping. For your protection we recommend that you use a recorded delivery service as we cannot be held responsible for items not received.

 

FAULTY ITEMS:

If an item is faulty please contact us at kbleisurewear@hotmail.com as soon as possible.