Click here for IMPORTANT INFORMATION ON POSTAL ORDERS

Postal Information

 GENERAL:

Unless otherwise stated we aim to post orders of in stock items within 3-5 working days, however this is working with current Covid-19 restrictions so delays may occur. Orders that include personalisation will take longer and will be posted in approx 10 working days from time of order.

Orders that contain a mix of in stock items and items to be dispatched at a later date will be held and posted when all items are in stock. Details of whether an item is in stock or whether it will be dispatched at a later date are on each of the product pages.

UK Customers (excl. Northern Ireland): Please note that from 1 January 2021 there may be additional taxes and/or duties, and customs clearance fees due on receipt of your order. These are the responsibility of the customer and will not be calculated or charged at checkout.

NATIONAL POST:

Orders are sent with An Post. Orders sent standard postage do not have tracking.  

INTERNATIONAL POST:

Orders on this site are posted from Ireland using our national mail carrier An Post. Orders sent standard postage do not have tracking. Please note that due to the knock-on effect of Covid-19 combined with the huge increase in parcel volumes there are delays with international post and standard delivery times do not apply.

Please note that in certain countries local taxes and/or import duties, and customs clearance fees, may be payable on receipt of your postal order. These taxes and/or duties, and customs clearance fees are the responsibility of the customer and will not be calculated or charged at checkout.

Due to international flight and local post suspensions below is the current list of countries that mail CAN be despatched to. If your country is not listed then unfortunately there is no postal service currently available, however you can still order and we will hold your order until any suspensions/restrictions are lifted. This list will be updated regularly with any changes:

Albania - No size restrictions. Expect delays

Australia - 10kg limit on parcels. Expect delays

Austria - No size restrictions. Expect delays

Bahrain - No size restrictions. Expect delays

BelarusNo size restrictions. Expect delays

Belgium - No size restrictions. Internal delays

Bulgaria - No size restrictions. Internal delays

Canada - No size restrictions however Canada Post has been affected in the same way as all logistics operations have, with reduced staffing and social distancing requirements impacting upon efficiency and processing times.

Canada Post are experiencing extremely high volumes of mail and significant delays are to be expected. There are large backlogs at the Toronto gateway, where record levels of import traffic are creating significant delays. Canada Post are recruiting additional staff and working overtime to reduce the incoming volumes and accumulated backlog.

Since the week starting May 11th, already congested gateway operations have been further compounded by searches for Fentanyl (an opioid drug) required by Canada Border Services Agency (CBSA), responsible for customs clearance. CBSA has also experienced significant Coronavirus related staff absenteeism which has added to delays.

These factors, along with the impact of social distancing being experienced by all logistics companies, means customers may experience items being delivered out of sequence, so not all traffic is being processed and delivered in date order.

Channel Islands - No size restrictions. Expect delays

China - No size restrictions. Expect delays

CroatiaNo size restrictions. Expect delays

Cyprus - No size restrictions. Expect delays

Czech Republic - No size restrictions. Expect delays

Denmark - No size restrictions. Expect delays

Estonia - No size restrictions. Expect delays

Faroe Islands - No size restrictions. Expect delays

Finland - No size restrictions. Expect delays

FranceInternal delays on all mail. The French Post Office have limited the size of items to the following dimensions; 32cm x 24cm x 24cm. Social Distancing is in effect and thus they cannot guarantee the delivery of larger items until these measures have been lifted.

Germany - No size restrictions. Expect delays

Ghana - No size restrictions. Expect delays

Greenland - No size restrictions. Expect delays

Greece - No size restrictions. Expect delays

Hong Kong - No size restrictions. Expect delays

Hungary - No size restrictions. Expect delays

Iceland - No size restrictions. Expect delays

India - No size restrictions. Expect delays

Israel - No size restrictions. Expect delays  

Italy - Parcel size restrictions. Internal delays

Japan - No size restrictions. Expect delays

Kazakhstan No size restrictions. Expect delays

Kenya - No size restrictions. Expect delays

Latvia - No size restrictions. Expect delays   

Lithuania - No size restrictions. Internal delays

Luxembourg - No size restrictions. Internal delays

Malawi - No size restrictions. Expect delays

Malaysia - No size restrictions. Expect delays

Malta - No size restrictions. Expect delays

Netherlands - No size restrictions. Expect delays

New Zealand - 10kg limit on parcels. Expect delays

NigeriaNo size restrictions. Expect delays

Norway - No size restrictions. Expect delays

Poland - No size restrictions. Expect delays

Portugal - Delays to Madeira and Azores

QatarNo size restrictions. Expect delays

Romania - No size restrictions. Expect delays

Russian Federation - No size restrictions. Expect delays

Saudia Arabia - No size restrictions. Expect delays

Serbia - No size restrictions. Expect delays

Singapore - 10kg limit on parcels. Expect delays

Slovakia No size restrictions. Expect delays

Slovenia - No size restrictions. Expect delays

South Africa - No size restrictions. Expect delays

South Korea - No size restrictions. Expect delays

Spain - No size restrictions. Internal delays

Sweden - No size restrictions. Expect delays

Switzerland - No size restrictions. Internal delays

Taiwan - No size restrictions. Expect delays

Tanzania - No size restrictions. Expect delays

Thailand - No size restrictions. Expect delays

Turkey - No size restrictions. Expect delays

UAE - No size restrictions. Expect delays

Ukraine - No size restrictions. Expect delays

United Kingdom  - No size restrictions. Expect delays

For customers in England, Scotland, and Wales: please note that from 1 January 2021 there may be additional taxes and/or duties, and customs clearance fees due on receipt of your order. These are the responsibility of the customer and will not be calculated or charged at checkout.

USA 10kg limit on parcels. Expect delays

Zambia - No size restrictions. Expect delays

Zimbabwe - No size restrictions. Expect delays